App users · 1st deposit only
Privacy Policy
This Privacy Policy explains how Skystar96 Casino may collect, use, store and protect information relating to players who visit the website or use its services. It also explains how players can ask about their personal information, request changes or deletion, and withdraw consent to marketing communications.
Discover New Games
Storm VS Fire
truelab
Celestial Flame Coin Rise
koala
Boogie Boom
booming
Chicken Madness
bfgames
The Angler
bsg
Bloody Deep Sea
kagaming
1. About this Privacy Policy
Skystar96 Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the casino website, account services, customer support channels and related online activities. It is intended to give players a clear overview of the types of information that may be handled and the reasons for doing so.
Page contents
Personal information means information that identifies a person or could reasonably be linked with that person. The information handled will depend on how a player uses the website, whether an account is created, which services are used, and what information is needed to meet security, verification and legal requirements.
This policy should be read together with the website’s terms and conditions, responsible gaming information and any notices shown when information is collected. Where a particular service has additional privacy information, that information may also apply. If this policy is updated, the latest version published on the website will apply from the date it is made available.
Privacy principles
- Information is collected for clear and legitimate business, service, security and compliance purposes.
- Only information reasonably needed for those purposes should be requested or used.
- Information should be handled securely and accessed only where there is a proper business or legal reason.
- Players may ask questions about their information and exercise available privacy rights.
- Information may be retained when this is required for legal, regulatory, dispute, security or record-keeping purposes.
2. Information that may be collected and why it is used
A casino website typically handles several categories of information. The amount and type of information collected may vary between players and may change as services, security processes or legal requirements develop. Information is generally used to provide the requested service, operate accounts safely and meet obligations that apply to online gambling services.
Account and contact details
When a player registers or contacts support, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. These details may be used to create and administer an account, communicate about account activity, respond to questions, provide service information and help keep account records accurate.
Identity and verification information
The site may request identity or age verification documents and related information. This can include information shown on an identification document, proof of address or other details needed to confirm that an account is being used by the correct person. Verification information may be used for account security, age and identity checks, anti-fraud processes, responsible operation of the service and compliance with legal obligations.
Payment and transaction records
Information about deposits, withdrawals, payments, account balances, gaming activity and other transactions may be recorded. Payment information may be handled to process transactions, investigate unusual activity, prevent fraud, resolve payment questions, maintain financial records and meet applicable record-keeping requirements. Full payment details may be processed by payment service providers where relevant, and the information available to the casino may depend on the payment method used.
Device, technical and usage data
When a player visits or uses the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, general location information, language settings, access times, pages viewed, referring pages and information about interactions with the website. This data may be used to keep the site working, understand general usage, detect suspicious behaviour, troubleshoot technical problems, improve performance and protect accounts.
Support and communications
The site may keep records of communications with customer support, including questions, requests, complaints and information provided to resolve an issue. Marketing preferences and records of communications sent or received may also be retained. These records help provide consistent support, monitor service quality, investigate disputes and respect communication preferences.
General purposes for using information
- Opening, maintaining and securing player accounts.
- Confirming identity, age and account ownership.
- Processing deposits, withdrawals and other account transactions.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Providing customer support and responding to requests.
- Operating, testing and improving the website and its features.
- Sending service messages and, where permitted, marketing communications based on player preferences.
- Meeting legal, compliance, audit, dispute-resolution and record-keeping obligations.
- Protecting players, the website, payment processes and other users from misuse or harmful activity.
3. Sharing, security and retention
Personal information is not intended to be shared without a business, service, security or legal reason. Information may be made available to trusted service providers that help operate the website or provide services connected with account administration, identity verification, payment processing, fraud prevention, technology, hosting, customer support, communications or security. These providers should receive only information relevant to the service they provide and are expected to handle it appropriately.
Information may also be disclosed where reasonably necessary to protect the rights, property or safety of players, the casino or others; to investigate suspected fraud, unlawful activity or breaches of the terms; to respond to a valid legal request; or to meet an applicable legal, compliance or reporting obligation. Information may be shared in connection with a business change, provided it continues to be handled in accordance with applicable privacy requirements.
Security measures
Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, secure connections, monitoring, staff procedures and restrictions on who can view sensitive records. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep login details confidential and contact support promptly if unusual account activity is noticed.
Service providers and transfers
Some service providers may process information using systems located in Australia or in other countries. Where information is handled by another organisation or across borders, appropriate arrangements should be used to support security, confidentiality and compliance with applicable privacy requirements. The specific location and providers involved may change as services and technology develop.
How long information is kept
Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, protect the service, maintain business records or meet legal and compliance requirements. Some records must be kept for a period required by law even after a player closes an account or asks for deletion. When information is no longer needed, it should be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.
4. Cookies, marketing and player privacy rights
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, support account functions, maintain security, understand website traffic and improve the user experience. Some cookies may be necessary for the site to operate, while others may support analytics, preferences or communications. Cookies are small files or data elements stored on a device by a website.
Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block some or all cookies, receive a notification before cookies are stored or remove existing cookies. Disabling certain cookies may affect website functions, account access or the way some services operate.
Marketing communications
Where marketing communications are sent, they should be based on applicable requirements and the player’s communication preferences. Service messages about an account, security, transactions or important changes may still be sent when necessary, even if marketing consent is withdrawn. A player can withdraw consent to marketing at any time by contacting privacy support at support@skystar96casino.online or by using an unsubscribe or preference option included in a marketing message.
How to exercise data rights
Players may contact support@skystar96casino.online to ask about their personal information or to exercise available data rights. Requests should clearly explain what is being requested and include enough information to help identify the relevant account. For security, reasonable steps may be taken to confirm the identity and authority of the person making a request before information is disclosed or changed.
- Access: ask for confirmation about whether personal information is held and request access to relevant information, subject to applicable exceptions.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or for legitimate security, dispute or compliance reasons.
- Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn at any time. This will not normally affect processing that is required to operate an account or meet legal obligations.
- Privacy questions or complaints: contact the same email address with concerns about how information has been handled, so the issue can be reviewed and addressed where appropriate.
A request may need to be clarified before it can be handled. Responses may also be limited where providing information would affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a legal requirement. If a request cannot be fully completed, an explanation should be provided where it is appropriate and permitted.
Policy updates
This Privacy Policy may be reviewed and updated from time to time to reflect changes in the website, services, technology, privacy practices or legal requirements. Players should check this page periodically for the current version. Continued use of the website after an updated policy is published may indicate that the player has read the updated information.
