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Responsible Gaming

Skystar96 Casino is committed to promoting safe, informed and responsible gambling. Gambling should be an enjoyable leisure activity, not a way to make money or solve financial difficulties. Take time to understand the risks, set limits before you play and only gamble with money you can afford to lose.

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Our responsible gaming approach

Responsible gaming means making conscious decisions about whether, when and how you gamble. It includes understanding that casino games are games of chance, accepting that outcomes cannot be predicted or controlled, and keeping gambling within a budget that does not affect your everyday needs. No strategy can guarantee a win, and past results do not determine future results.

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Skystar96 Casino encourages players to treat gambling as entertainment rather than employment, investment or a source of regular income. Before starting a session, decide how much time and money you are prepared to spend. Once that amount or time has been reached, stop playing, regardless of whether you are winning or losing. A win does not mean you need to continue, and a loss should not be treated as something that must be recovered.

Gambling is not suitable for everyone. You must be of the legal gambling age that applies to you and must only use gambling services where participation is lawful. Minors must not access or use an account. We also encourage players to avoid gambling when affected by alcohol, drugs, strong emotions, tiredness or financial stress, as these circumstances can make it harder to make balanced decisions.

Practical habits for safer play

  • Decide on a spending limit before you begin and do not increase it during a session.
  • Use money set aside for leisure only, never money needed for rent, bills, food, loan repayments or other essentials.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling separate from important responsibilities, work, study and family time.
  • Do not chase losses or increase stakes because you are hoping to recover money quickly.
  • Do not borrow money, sell possessions or use credit to fund gambling.
  • Avoid gambling when upset, anxious, angry, under the influence or unable to concentrate.
  • Keep your account information private and do not allow another person to gamble through your account.
  • Review your gambling activity regularly and be honest about how it affects your finances and relationships.

Tools to help you stay in control

Planning your gambling in advance can help you remain within boundaries. Depending on the features available to you, account controls may allow you to set or request limits on deposits, losses, wagers, session time or account activity. Limits are designed to help you manage your play, but they are most effective when they are chosen carefully and followed consistently.

If you use a limit, choose an amount that reflects your actual leisure budget rather than an amount that feels comfortable only on a good day. Consider your income, regular expenses, debts, savings goals and other commitments before deciding what you can afford. A limit should never be funded with money intended for essential living costs.

Useful account controls

  • Deposit limits can help restrict the amount added to an account over a selected period.
  • Loss or wagering limits can help prevent spending beyond a chosen level.
  • Session or time reminders can help you notice how long you have been playing.
  • Activity statements can help you review deposits, withdrawals, wagers and results.
  • Temporary breaks can provide time away from gambling without making a permanent decision.
  • Self-exclusion can prevent access to gambling for a selected period or until further review.

The availability, operation and timing of particular controls may depend on the account, product or applicable requirements. Read the information shown when selecting a control so you understand when it starts, how long it lasts and whether it can be changed or cancelled. If you are unsure which option is appropriate, stop gambling and contact the available customer support channel through the website for general assistance.

If you feel that a short break is not enough, consider self-exclusion. Self-exclusion is a stronger measure intended for people who want to prevent themselves from accessing gambling services. Do not open another account or use another person's account during a self-exclusion period. Ask people close to you to support your decision and consider seeking independent professional help.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect people from any background and is not always obvious to the person gambling or to those around them. A problem may exist even when gambling has not yet caused serious financial loss. The important question is whether gambling is becoming difficult to control or is affecting your wellbeing, relationships, responsibilities or finances.

Warning signs to consider

  • You spend more time or money gambling than you intended.
  • You repeatedly try to cut back or stop but find it difficult to do so.
  • You think about gambling frequently when you are working, studying or spending time with others.
  • You chase losses by continuing to play or increasing your stakes.
  • You gamble with money needed for bills, food, rent, savings or debt repayments.
  • You borrow money, use credit or sell belongings to continue gambling.
  • You hide your gambling, your spending or your account activity from people close to you.
  • You feel restless, irritable or distressed when trying to take a break.
  • Gambling causes arguments, missed responsibilities, reduced performance or social withdrawal.
  • You gamble to escape stress, loneliness, sadness, boredom or other difficult feelings.
  • You rely on a large win to solve financial problems.
  • You feel shame, anxiety or regret after gambling but continue the same pattern.

Seeing one or more of these signs does not mean you need to manage the situation alone. Stop playing, review your account controls and talk to someone you trust. A qualified gambling counsellor, financial counsellor, doctor or mental health professional can help you understand what is happening and develop practical next steps.

Do not attempt to recover losses by gambling more. Gambling cannot be used as a reliable method of repaying debt or improving financial circumstances. If money worries are involved, consider speaking with an independent financial counsellor and prioritise essential expenses. If gambling has affected a partner, family member or friend, offer support without providing money for continued gambling and encourage them to obtain professional advice.

Taking a break and finding support

If gambling is no longer enjoyable or you are concerned about your behaviour, take action as soon as possible. Sign out, stop making deposits and use the available limit, break or self-exclusion options. Removing gambling applications, blocking promotional messages and avoiding situations that encourage gambling can also make a break easier to maintain.

  1. Stop gambling for the day and move away from the device or venue.
  2. Write down the amount of time and money gambling has been taking from you.
  3. Secure your finances by separating essential funds from discretionary spending and reviewing access to credit.
  4. Tell a trusted person what is happening and ask them to help you maintain your plan.
  5. Use the account controls available through the website, including a break or self-exclusion where appropriate.
  6. Contact an independent gambling support service, health professional or financial counsellor for advice.

Support is available in Australia through gambling help services, community health organisations, mental health professionals and financial counselling services. You can choose a service that provides confidential assistance by the method available in your area. If gambling is connected with immediate financial danger, threats, family violence or thoughts of self-harm, seek urgent help from emergency or crisis services without delay.

Parents, carers and people close to a player can also seek advice. You do not have to manage another person's gambling alone. Protect household finances, keep important documents and essential funds secure, and obtain independent guidance before taking responsibility for debts or account activity.

For questions about responsible gaming features or account restrictions, use the customer support option made available on the Skystar96 Casino website. Support staff can explain the general process for available controls, but they cannot guarantee winnings or provide gambling strategies. The safest choice is always to gamble only within limits you can afford and to stop when gambling stops being enjoyable.